Job Brief
We are looking for a skilled Customer Service Specialist to join our team. In this role, you will be responsible for providing technical assistance to our clients, addressing their hardware and software issues. Your duties will include responding to user inquiries, assessing problems and issues with IT equipment and software, and resolving technical issues.
You should be able to troubleshoot various technology issues, install and update software, and perform regular system checks.
Responsibilities
* Providing IT support to staff and clients, resolving technical issues
* Setting up and configuring new systems, diagnosing hardware/software faults and solving technical problems
* Maintaining and updating IT equipment inventory
* Testing and evaluating new technology
* Performing electrical safety checks on computer equipment
* Responding to and resolving help desk requests
* Documenting and maintaining procedures and reports
* Managing and monitoring internal servers and network connections
* Keeping record of software licenses
Qualifications
* Proven work experience as a Desktop Support Engineer or Support Technician
* Strong problem-solving skills
* Knowledge of internet security and data privacy principles
* Excellent knowledge of Windows/Mac OS and good experience with Linux
* Experience with remote desktop applications and help desk software
* Ability to perform troubleshooting and provide clear instruction
* Proficiency in English
An easy way to apply for this job. Use the following social media.
An easy way to apply for this job. Use the following social media.
