Introduction

A Customer Success Manager Architect (CSM) career in IBM means a career where you’re helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM’s wider portfolio. It means being a trusted strategic advisor to some of the world’s most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems. Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you’ll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that will have a positive impact to the world around us.

Your Role And Responsibilities

With deep business knowledge and technical skills, Customer Success Architect are trusted advisors who counsels and guides the customer to achieve business value from their technology investment. A natural at inspiring, influencing and motivating others, you’ll work closely with colleagues and customers to identify compelling strategic business use cases that bring long term value. expansion projects.

Role

Once bought into, you will advise stakeholders on risk mitigation strategies, and remove critical blockers with a focused on accelerating the team to achieve their goals. This role is for people who know and understand how to build credibility and be a respected confidantes who can orchestrate long term sponsor relationships with a focus maximizing client value and ensure alignment to the customer adoption lifecycle.To help ensure this win-win outcome, a ‘day-in-the life’ of this opportunity will include, but not be limited to:

* Actively working as the customer’s trusted advisor through all phases of onboarding, deploying, and renewal, including executive briefings and health status checks.
* Leading and facilitating use-case exploration and business framing workshops, and creating client value realization models including ROI and business value assessments.
* Understanding clients’ main challenges, and becoming a trusted guide for their modernization and adoption of licensed software.
* Identifying and cultivating relationships with C-Suite stakeholders to act based on business requirements and value provided by IBM’s solutions.

Required Technical And Professional Expertise

Proven Technical Expertise in Complex Technology Sales: Demonstrated track record as a technical expert (e.g., Engineer or equivalent) in successfully closed Technology sales cycles.

Hands-On Experience in Technology Domains: A previous background with hands-on practical experience in one of the following areas: Cloud, Data and AI, Automation and Security, enabling rapid establishment of credible trust with client stakeholders.

Proficiency in Agile Practices: Solid experience in utilizing agile best practices to achieve successful outcomes in an agile and swift manner.

Effective Communication and Relationship Building: Demonstrable success in communicating and personal relationship development at all levels, from engineers to CIOs.

Self-Motivation and Problem-Solving Aptitude: A natural inclination toward self-motivation and initiative, in addition to the ability to navigate data and people to find answers and present solutions.

Preferred Technical And Professional Experience

Sustainability Software Architect with deep handson skills on Maximo.

Ability to do complex migrations from existing Onprem Installations of Maximo to the Openshift platform for Maximo.

Troubleshoot , Debug and configure functionality in the Maximo Product Suite.