Oracle Customer Success Services

As a key member of Oracle Customer Success Services, you will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures you will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions.

The Company

Oracle is the world’s leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies on the planet. We’re using innovative emerging technologies to tackle real-world problems today. From advancing energy efficiency to reimagining online commerce, the work we do is not only transforming the world of business it’s helping advance governments, power nonprofits, and giving billions of people the tools, they need to outpace change. For more information about Oracle, visit us at oracle.com.

**Position Overview:**

We are looking for Oracle Fusion HCM Technical Consultant with Overall 7 to 15 years of IT experience with at least 5 years of Fusion experience and remaining years of HCM domain experience in Oracle EBS. The selected candidates should be able to relocate to any one of the work locations (Bangalore, Hyderabad, Gurgaon) for forthcoming projects if selected, should also be willing work in shifts if required, our customers are spread across various countries.

* Expected to have very good functional & technical experience/knowledge in Oracle HCM Cloud Core HR, US Payroll, Absence, Time & Labor, Talent Management, Benefits, Compensation, Security, Workflow modules and Oracle HCM Cloud Technical skills – Fast Formula, BI & OTBI Reports, Value Set, UDT, Personalization, data loading tools (HDL, PBL), HCM Extract..
* Position is for a Support Analyst with a background in Oracle SAAS Suite of products
* Responsible for customer production support, tracking-incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
* The key skills put to use on a daily basis are – high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
* It an opportunity to work with Cloud and On Premise customers. This work includes:
+ Work directly with Customers for
– Advising on complex use of Oracle products
– Resolving highly complex and mission-critical issues
– Serve as Situation Manager on highly sensitive issues
+ Formal mentoring for promoting the technical and professional development of others
Creation/review of Knowledge Articles
+

**Qualifications:** Any professional qualification (BE/ B Tech/MCA/ MSc (Comp Science)).

* **Must have Skills**
+ 8+ Years Lead Position with 4 + Years in Fusion HCM and EBS HRMS Experience
+ Primary Skill Set:

HDL, Extracts, BI Publisher, Personalization, HCM Data Model

* Primary Module Skill Required

1) Core HR, 2) Fusion Payroll, 3) Fusion Time and Labor, 4) Fusion Benefits

* Secondary Module Skill Required

1) Talent Management, 2) Compensation

**Job Description**

* Should have 5+ years of experience in Oracle HCM Cloud implementation & support.
* Should have worked in 3 or more Oracle HCM Cloud implementation or support projects as a Techno Functional consultant.
* As a Techno Fictional Functional consultant should have experience in implementing & Supporting Oracle HCM Cloud modules – Core HR, US Payroll, Absence, Benefits, Time & Labor, Talent Management, Compensation.
* Should have Experience/Knowledge in Reporting, Data Migration and Interface/Integration development using HDL, PBL, HCM Extract, BIP, Web Service etc.
* Should have hands exp. in Fast Formula, BI & OTBI Reports, Value Set, UDT and Personalization.
* Should have exp. in workflow configuration using BPM.
* Strong technical knowledge in Oracle HCM Cloud security setup is desired.
* Should have exp. in client facing role and must have worked on Req. Gathering, Product Workshop & Demo, CRP, UAT etc.
* Should have excellent communication, Project/stakeholder/team management skills and experience.
* Should have excellent documentation, presentation, customer handling, problem solving, solution design skills and experience.

Career Level – IC3

* The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are – high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
* Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios
* Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
* Work with users to trouble shoot and resolve issues, answers business questions, provides data analysis
* Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts
* Conduct training and knowledge sharing sessions
* Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.
* Should have knowledge of localizations
* Knowledge on Security setup would an added advantage.
* Must have very good communication skills , Must be a team player, willing to learn new technologies
* Must work in rotational shifts INCLUDING night shifts
* Experience and Expertise in the following areas is seen as an advantage:
+ XML
+ Java, J2EE and Oracle ADF
+ SOA and Web Services
+ PL/SQL, Forms , Reports , Unix Shell Scripts
+ Discoverer , Workflow, BI Publisher / OTBI Reports
+ Java / JSP
+ Web ADI ,OAF , ADF
+ PaaS Integrations, OIC, SOA, Web Services
+ Javascript, jQuery, KnockoutJS, NodeJS , HTML, CSS, python
+ HCM Extract , HDL File Transfers

**Others**

* Exhibit effective analytical skills & organizational skills
* Good command over spoken & written English
* Interact directly with customers and follows through on all assignments and takes ownership of customer issues
* Seeks innovative ways to improve the process of delivering solutions to customers
* Strong written and verbal English communication skills; multi-lingual a plus